Payment

Please use either Visa or Mastercard together with the Verified for Visa or Mastercard Secure Code option in our payment pages. We cannot accept International orders that have not been guaranteed by the banks through Verified for Visa or Mastercard Secure Code.

Postage methods

We use the Royal Mail postage service.  Depending upon your location, we will either use International Airsure or Internationally signed for.  The postage method available to your country will be shown in postage options when you proceed to checkout. 

Delivery times:  below is the guidance given by the Royal Mail service and whilst we would expect this to be accurate we cannot guarantee these delivery times.

Airsure:  5 - 8 working days
Internationally signed for (Airmail): 10 working days 

Weight and dimensions

There are weight and dimension restrictions on International post sent through the Royal Mail service. 2kg is the maximum weight. No single side must be longer than 60cm, whilst the length plus depth plus width must not exceed 90cm.

If your product falls outside of these dimensions, we will have a look at alternative postage methods and will contact you via email with a quote. You can either accept the postage charge or cancel your order.

Import Duty (World delivery outside EU)

If your location is outside of Europe, or you are a non EU area you may be subject to some import duty. This could be charged once the goods come into your country and will depend upon the type of goods and value.  It is very difficult for us to estimate how much this will be as it varies country to country. This is usually payable via your local post-office and can sometimes be paid on the web.